Identity Fraud Happens to Everyone: So What Do You Do When It’s Your Turn?
Presented by: ADAM LEVIN, co-founder of Credit.com and IDT911
Increasingly, identity theft is a fact of life. We might once have hoped to protect ourselves from hackers with airtight passwords and aggressive spam filters, and those are good ideas as far as they go. But with the breaches of huge organizations like Target, JPMorgan and even the US Office of Personnel Management, more than a billion personal records have already been stolen, and chances are good that you’re already in harm’s way. This doesn’t mean there’s no hope. Your identity may get stolen, but it doesn’t have to be a life-changing event. Mr. Levin provides a method to help you keep hackers, phishers, and spammers from becoming your problem.
The Journey to Leadership
Presented by: Ramon Lopez, Assistant Vice President, USAA
Opportunity, diversity, growth, and responsibility? What does it take to be a leader? Join Ramon on his journey to leadership for insights on how to pave the way to your personal leadership opportunities.
Morning and Afternoon Breakout Sessions:
Establishing Liability—Personal Liability Moves to Product Liability
Presented by Robert Peterson, the Director of the Center For Insurance Law & Regulation
With the many changes being introduced with automated features in vehicles, the road from personal to product liability is just one of the significant challenges ahead. Where does the responsibility lie? What are the insurance challenges for personal auto coverage and new forms of claims resulting from these changes in technology? This session provides a deep dive into the history of the driverless vehicles and brings us to our current state with actual case studies of the most recent Tesla accidents. What does the future hold for insurers, vehicle manufacturers, and general public? You will definitely “drive” away with a fresh perspective of driverless technology and the foreseeable impacts to our industry.
Insurance Scoring: The Good, the Ugly and the Future
Presented by: Adam Pichon, VP, Product Management, LexisNexis
Recent large-scale, high profile cases of data theft have left insurers asking questions about the impact credit freezes have on insurance scores and whether they should take action. In this session, we will take a deeper look into what impacts insurance scores, the differences at the state level, and how scores have trended over the last seven years. This session will offer consumer communications advice from data providers and bureaus. Finally, we will highlight new data types and sources, new attributes, and what the future of insurance scoring looks like.
DISC: What’s Your Communication Style?
Presented by Kathy Suhm, CPCU, Vice President of Training & Development, Nautilus Insurance Group
Why do people walk out of the same meeting with different takeaways? Why is it difficult for you to “get through” to some people but not others? When working with others, effective communication skills are essential to one’s success. During this session we will introduce the DISC Assessment, a highly accurate tool that provides information about communication preferences. It also provides insightful instructions on treating and communicating with others the way they want to be treated. After taking an abbreviated version of the assessment, we will use a variety of exercises to determine your style and discuss ways to adapt to different communication styles. We will also decode emails, non-verbal language and phone conversations. By the end of this session, you will have a better understanding of your own style and be able to immediately increase your effectiveness when working with others!
Recent Arizona Case Law and the Impacts to Claims Adjusting and Underwriting
Presented by: Venessa J. Bragg, Esq. Attorney, Elardo, Bragg & Rossi, P.C.
Arizona’s litigation environment continues to challenge insurance carriers and professionals to modify claims practices and underwriting policies. This interactive session led by Ms. Bragg will focus on the most recent Arizona case law rulings, how the decisions impact both claims and underwriting, and what it means to all insurance professionals.
Take it to the next level! What CPCU can do for YOU!
Presented by Brett L. Clausen, CPCU, CIC, CLSSBB Arizona Business Unit Vice President, Farm Bureau Financial Services and Lamont D. Boyd, CPCU Insurance Market Director, Fair Isaac Corporation (FICO)
Are you ready to take your career to the next level? This dynamic session offers you just that and much, much more! Join chapter leaders as they lead this casual forum for an exchange of ideas to enhance your Arizona CPCU Chapter and CPCU Society member participation. Participants and session leaders will share how individual experiences can, and have, enhanced personal job performance, industry presence, and personal recognition. Local and national volunteer opportunities will be discussed, including: Committees, Task Forces, Interest Groups, and the Mentorship Program. This will be an exciting, energetic, and interactive session – one that you won’t want to miss out on! Morning session only
FranklinCovey’s The 7 Habits of Highly Effective People
Presented by: Vivien Price, Franklin Covey Leadership Practice Leader
Stephen R. Covey showed there is a path that leads to effectiveness. We call it the Maturity Continuum. Each of us moves from dependence to independence (Habits 1–3), and from independence to interdependence (Habits 4–6) as we learn to work effectively with others. To sustain effectiveness we also need to continually renew (Habit 7). When people live the 7 Habits they become highly effective and achieve breakthrough results.
Through this interactive overview of The 7 Habits of Highly Effective People, you will assess your paradigms and examine how these align to principles of effectiveness. By exploring two of the 7 Habits in more detail you will learn how to collaborate more effectively with others by building win-win relationships and how to influence others by developing a deep understanding of their needs and perspectives.