2025 AICA November Monthly Meeting & Board Elections
TOPIC: This Continuing Education course provides practical strategies for managing catastrophe claims with both efficiency and empathy. We will cover pre-landfall preparation, temporary housing coordination, communication best practices, and supporting policyholders throughout the CAT event lifecycle. Eligible attendees can earn 1 CE Credit (TX, FL, or IICRC). Strengthen your CAT response readiness and enhance the customer experience when families need you most.
SPEAKER: Joshua Horn is a Sales Executive and Continuing Education instructor with over four years of experience supporting insurance carriers and adjusters nationwide through ALE claims and temporary housing coordination. In his role with Homelink, he focuses on educating claim professionals on CAT preparedness, housing processes, and customer care during high-stress events. Joshua combines operational expertise with a clear, engaging teaching style to ensure adjusters feel confident in managing complex housing needs. He holds a bachelor’s degree from Texas State University and currently serves as a CE instructor in Texas.